Deliveries and returns

Deliveries

• Delivery timesYour order will be dispatched within 5 to 15 working days from the date of purchase.  
• International delivery: We deliver worldwide.  
• Customs feesThe prices displayed on our site include customs charges. In the event of customs duties and import taxes being applied to the delivery, these costs are to be borne by the customer in accordance with the country's customs legislation.

Feedback and discussion

• Right of withdrawalIn accordance with Moroccan law n° 31-08 on consumer protection, you have a period of 7 days from the date of delivery to retract and return your order, without penalty and without giving any reason.  
• Return conditionsReturn policy: Items must be returned in their original, unworn and unwashed condition, with all labels intact. Return shipping costs are at the customer's expense.  
• Return procedure:
  1. Contact us at contact@sook-paris.com to inform us of your return or exchange request.  
  2. We'll let you know the return address.  
  3. Place the item(s) in their original packaging.  
  4. Ship the package with the carrier of your choice. We recommend that you declare a low value for the package and keep a proof of shipment with tracking.  
• RefundsOnce the package has been received and checked, we will process the refund within 7 working days.  
• Exchanges and assetsYou can exchange an item or obtain a credit note. For an exchange, you must first return the original item and then place a new order.  
• Items excluded from the right of withdrawalThe right of withdrawal does not apply to personalized items or items on sale.  

Return address:

SOOK PARIS

to the attention of : Service E-shop

Rue des Vieux Marrakchis

40 000 - Marrakech - MOROCCO

+212 6 81 47 81 03

Order tracking

• Tracking numberAfter your order has been shipped, you will receive a confirmation email with a tracking link.  
• Lost parcelIf you think your package is lost, please contact us so that we can file a claim with the carrier. Please note that it usually takes 14 working days to declare a parcel lost.  

Cancellations

Orders placed online can be cancelled within 24 hours of the order date and time. Please send us your cancellation request by e-mail to contact@sook-paris.com within this period.